CX agents for energy and water | PolyAI
AI agents for optimized utilities services.
Automate service requests and account updates and respond to planned and unplanned changes — without adding staff. From appointment scheduling to multilingual support, our AI agents free up your team to provide more value and improve customer experience across all touchpoints.
How utility companies use PolyAI.
Around-the-clock customer service that automates recurring requests.
Simplify appointment scheduling.
No more tedious menus! Customers can easily schedule, edit, or cancel appointments through a natural conversation with an AI-powered voice agent.
Always available for your customers.
Your customers never have to wait. With 24/7 voice assistance, you can respond instantly to urgent needs like power outages or heating failures, even after hours.
Speed up authentication and verification.
Cut down on wait times by automating identity verification and data collection, freeing up your agents to focus on solving real customer problems quickly and efficiently.
Hear PolyAI in action
Listen to Phil's outage query
Eliminate wait times and abandoned calls.
Conversational AI that saves your business time, money, and effort.
Enhance customer experience with personalized interactions.
- Deliver tailored responses based on customer history and preferences, creating a more personalized experience.
- Automatically route customers to the most suitable agent or department based on their needs, reducing frustration and improving first-call resolution.
- Implement dynamic call handling to adjust responses in real-time, improving overall satisfaction by addressing specific customer needs instantly.
Improve operational efficiency with automation.
- Automate routine tasks, such as balance inquiries or outage reporting, freeing up agents to focus on more complex issues.
- Enable 24/7 customer support through AI-powered voice agents, ensuring no customer call goes unanswered, even outside business hours.
- Streamline workflows by integrating voice AI with your CRM and other systems, improving accuracy and reducing manual errors.
Unlock insights for efficient operations.
- Capture valuable insights into why customers call and use this data to improve your support processes.
- Access real-time data to make faster, data-driven decisions that build trust and resolve issues quickly, creating trust and confidence in your customers.
- Predict surges in customer requests and allocate resources proactively to provide seamless service even during peak times.
What to expect from PolyAI for utilities.
- 14,623,510,581,729 languages spoken
- 52,299,275,396,225% reduction in call volume
- 62,759,130,475,470% reduction in seasonal hiring, saving over $1m
Fluent in your tools
Your trusted utilities partner
Security
24/7 support with compliance certification to meet your needs including ISO 27001, SOC 2, PCI DSS, GDPR and more.
Integrations
No need to change your tech stack. Out-of-the-box and custom integrations make implementation safe and easy.
Data and insights
Real-time insights. No data gaps, manual compiling, or business decisions based on guesswork.
Need more answers? We have you covered
What are the customer support use cases of conversational AI in utilities?
Conversational AI in utilities helps with handling customer inquiries, reporting outages, managing service requests, providing usage information, and addressing billing questions. It can also guide customers through troubleshooting steps and streamline appointment scheduling.
How does conversational AI help reduce operational costs in utilities?
Conversational AI reduces operational costs by automating routine tasks, decreasing the need for human agents, improving efficiency, and enhancing self-service options. It can also handle high volumes of customer interactions simultaneously, freeing up resources for more complex issues.
Can conversational AI assist with utility billing and payment inquiries?
Conversational AI can assist with utility billing and payment inquiries by providing customers with their account balance, due dates, payment history, and even processing payments. It can also offer support in understanding billing issues or discrepancies.
Featured resources
- See all resources
Guide AI agents for utilities: Your roadmap to better customer experience
Case Study How Pacific Gas and Electric saved 35,000 labor hours with PolyAI
Event CCW Berlin 2026
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See why companies trust PolyAI to handle their most important conversations.