CX agents for hospitality | PolyAI
AI agents for effortless hotel experiences.
Take room reservations, initiate housekeeping requests, resolve billing inquiries, and scale across hundreds of sites with conversational AI agents. Handle high-volume hotel needs with the care and efficacy of a real person.
How hotels use PolyAI.
Seamlessly scale across multiple locations.
Effortlessly update your voice AI agent and deploy changes across hundreds of sites in real-time. Ensure consistent, high-quality guest experiences while streamlining operations and maximizing efficiency.
Delight customers with conversational reservations.
Ask guests clarifying questions to guide callers toward a resolution without asking them to repeat themselves, enabling each hotel to contain more calls and giving staff more time to focus on other important aspects of the guest experience.
Handle complex reservations.
Guide guests through the booking process in a natural and friendly way while following business logic and accounting for multiple room types, room availability, guest details, and number of people.
Hear PolyAI in action
Listen to Megan's room reservation call
Deliver 5-star service to every guest.
Build customer loyalty with a guest experience that pays attention to detail.
Free up front-of-house with a digital concierge.
- Answer site-specific and brand-level FAQs, route calls to anyone in your staff directory, and automate housekeeping requests.
- Deliver a better in-person experience where front-of-house staff can be attentive (no more juggling the phone and guests!)
- Integrate with property management systems to address guests with personalized messages and recognize loyal, returning guests.
Maximize ROI while elevating the guest experience.
- Leverage customer service as a powerful tool to build guest loyalty through exceptional experiences.
- Capture every revenue opportunity by ensuring 100% of calls are answered.
- Provide alternative room options and seamlessly process payments over the phone to secure bookings.
Unlock insights to improve the guest experience.
- Access new operational insights to drive improvements to guest experience and loyalty management.
- Understand when guests are calling and why you are experiencing peaks in demand.
- Use guest feedback to improve processes and address issues proactively.
What to expect from PolyAI for hotels.
-1,092,631,081,661% of non-reservation calls handled on day 1
-1,068,994,030,962% CSAT scores across all guest conversations
-1,257,640,036,426% calls answered, 24/7/365
Integrations
Fluent in your tools
Your trusted hotel partner
Security
24/7 support with compliance certification to meet your needs including ISO 27001, SOC 2, PCI DSS, GDPR and more.
Integrations
No need to change your tech stack. Out-of-the-box and custom integrations make implementation safe and easy.
Data and insights
Real-time insights. No data gaps, manual compiling, or business decisions based on guesswork.
Need more answers? We’ve got you covered
What are the use cases for conversational AI in hospitality?
Conversational AI can handle room reservations, manage housekeeping requests, process billing inquiries, and answer frequently asked questions. It also assists with routing calls, providing property-specific information, and helping guests navigate services.
How can Conversational AI help reduce operational costs for hotels?
Conversational AI reduces the need for additional staff by automating repetitive tasks like answering inquiries, managing bookings, and processing payments. It operates 24/7, ensuring all calls are answered without requiring overtime or extra shifts, freeing up staff to focus on higher-value guest interactions.
Can conversational AI integrate with hotel management systems and apps?
Conversational AI integrates seamlessly with most property management systems (PMS) and apps. It can access guest profiles, check room availability, update bookings, and even personalize responses based on loyalty programs or past visits.