CX agents for home services | PolyAI
AI agents for seamless consumer services
Book jobs, enroll new customers, take payments, make outbound dispatch calls, and more — without adding staff. Handle high-volume consumer service requests with the care and efficacy of a real person.
How consumer services companies use PolyAI.
Appointment management.
Answer every call immediately, schedule, reschedule, confirm, or cancel service callouts.
Manage billing and payments.
Collect payment information and complete outstanding payments.
Call prioritization and routing.
Understand customer intent and recognize priority situations to efficiently route calls to the right CSR at the right time.
Hear PolyAI in action
Listen to Kylie's lawn service request
See what consumer services teams have built with PolyAI
Never miss a call or an opportunity.
Gain valuable business insights from every conversation and capture every opportunity.
Answer every call and never miss a job.
- Automate your business’s FAQs to free up more time for your CSRs to spend more time with customers who need additional support.
- Eliminate missed calls so your business never loses out on new customers or urgent jobs.
- Schedule and reschedule callouts effortlessly, processing payments over the phone to capture every revenue opportunity.
Handle unexpected call volume.
- Scale your service up and down to meet demand while only paying for the calls you take.
- Free up CSRs to upsell and deliver personalized service on high-value calls, even during your busiest periods.
- Keep your service consistent and professional, regardless of call volume.
Collect customer insights in their own words.
- Collect customer feedback in their own words to uncover what truly matters to them.
- Get real-time insights into the metrics that matter the most and uncover opportunities to develop services in line with customer needs.
- Seamlessly trigger feedback questions during calls to gather timely, relevant insights.
What to expect from PolyAI for consumer services.
-777,278,353%
reduction in call volume
-1,321,373,200%
CSAT score
-1,554,556,706%
calls answered, 24/7/365
Fluent in your tools
Your trusted consumer services partner
Security
24/7 support with compliance certification to meet your needs including ISO 27001, SOC 2, PCI DSS, GDPR and more.
Integrations
No need to change your tech stack. Out-of-the-box and custom integrations make implementation safe and easy.
Data and insights
Real-time insights. No data gaps, manual compiling, or business decisions based on guesswork.
Need more answers? We've got you covered
What are the use cases for conversational AI in consumer services?
Conversational AI can handle routine inquiries, process payments, schedule appointments, collect customer feedback, and provide 24/7 support making it ideal for managing high call volumes, automating FAQs, and freeing up staff for more complex tasks.
Does conversational AI support multilingual customer bases?
Conversational AI can support multiple languages and offer accessible and inclusive support to all of your customers.
Can conversational AI help reduce operational costs for consumer service businesses?
By automating repetitive tasks, conversational AI reduces the need for additional staff during peak times and increases efficiency, lowering operational costs while maintaining service quality.
Start the conversation.
See why companies trust PolyAI to handle their most important conversations.