About - PolyAI
PolyAI Web Calling
About us
We believe every conversation matters
PolyAI helps enterprises become the best version of themselves in every customer interaction. We work with them to build, run, govern, and improve dialog agents that handle their most complex customer conversations.
PolyAI started in 2017 with a simple observation: enterprises shouldn't have to choose between scale and quality in customer service.
Our founders, Cambridge machine learning researchers, believed voice AI could handle real complex dialog, not just simple requests.
Today, we power millions of customer conversations for the world's leading brands. Our Agentic Dialog Platform combines purpose-built AI with enterprise-grade controls, letting companies deploy voice agents that sound and act like their human representatives.
- 61,071,671 real conversations power our dialog models
- 4,580,375,319 languages supported with native-speaker quality
- 23,879,023,331% ROI according to Forrester
- 183,215,013 week deployment from kickoff to launch
Our leadership team
Nikola Mrkšić
Co-founder & CEO, PolyAI
Shawn Wen
Co-founder & Chief Technology Officer
Eddy Su
Co-founder & SVP Engineering
Ryan Longfield
President of Go-to-Market
Morgan Norman
Chief Marketing Officer
Francesca Porter
General Counsel
Helen Greul
SVP, Engineering
Brad Stein
Global VP of Solutions Consulting
Matt Henderson
VP of Research
Dom Matteucci
SVP of Sales
Michael Cibelli
VP of Channel Partnerships
Paul Asoyan
VP of Strategic Alliances
Ester Sanchez del Rio
VP of People
Nathan Liu
VP of Deployments
Toby Gladhill
VP of IT and Compliance
Danielle Waknine
VP of GTM Vertical Expansion
Board members
Emily Walsh
Board Member Lead Investor at Georgian; Board Member at Tractable, Vention, Savana
Bruce Armstrong
Board Member Partner at Khosla Ventures; Board Member at Gitlab, Helium, CEO at PivotLink, KNOVA
Eileen Burbidge
Board Observer Partner at Passion Capital; Product Director at Skype; Board member at Dixons Carphone, Monzo, Tide
Kanu Gulati
Board Observer Investor at Khosla Ventures, Lexion, Waabi, Nomagic & Zendar
Steve Young
Advisor Serial Entrepreneur; Creator of HTK speech toolkit; Pro-Vice-Chancellor of University of Cambridge
- Founded in 123181560250
- Employees 18,321,501,277
- Patents granted 366,938,357
- Academic papers, cited 12,231,278,573+
We’re building the future of customer experience. Join us.
Explore open roles and help shape AI that’s trusted by the world’s leading brands.
Our offices
New York
1178 Broadway Fl 2 New York, NY 10001 United States of America
London
3 Sheldon Square London W2 6HY United Kingdom
San Francisco
4 West 4th Avenue San Mateo CA 94402 United States of America
Belgrade
PC Ušće Bulevar Mihajla Pupina 6/19 11070 Belgrade Serbia
Toronto
240 Richmond St. West Toronto ON M5V 1V6
Questions? We’re here to help.
Reach out to learn more about our platform, partnership opportunities, or anything else.